EVALUASI TINGKAT KEPUASAN PASIEN TERHADAP WAKTU TUNGGU PELAYANAN RESEP RACIKAN DAN NON RACIKAN PADA PASIEN RAWAT JALAN DI RUMAH SAKIT KHUSUS DAERAH DADI PROV. SUL-SEL
Keywords:
Tingkat kepuasan pasien, Waktu tunggu, Pelayanan resep, Pasien rawat jalanAbstract
Introduction: Patient satisfaction is defined as the level of patient feelings that arise due to the performance of health services, one of which is when patients are waiting for prescriptions at the hospital. Objective: To evaluate patient satisfaction with the waiting time for compounded and non-compounded prescription services in outpatients at the Dadi Regional Special Hospital, South Sulawesi Province. Method: This study used an observational method. Data were collected using observation sheets, patient satisfaction questionnaires, and prescription service waiting time forms. Results: A total of 93 respondents met the research criteria. The level of patient satisfaction based on five dimensions of satisfaction obtained a percentage result of 72.90% in the satisfied category, while the waiting time for prescription services met the standards set by the hospital, where for non-compounded 30 minutes and compounded 60 minutes. There was no significant relationship between the level of patient satisfaction and the waiting time for prescription services at the outpatient pharmacy installation of the Dadi Regional Special Hospital, South Sulawesi Province (p=0.249). Conclusion: Although there was no significant relationship, the majority of respondents were satisfied with the waiting time for compounded and non-compounded prescription services.
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